Mid-Atlantic HERC

Description

• Provide effective and comprehensive customer service to Suffolk University students and families through in person, email, and phone inquiries for Student Accounts, Student Financial Services, and University Registrar's Office functions.
• Process on the spot services such as but not limited to requests for unofficial transcripts, enrollment verifications, student employment onboarding, Workday navigation assistance and troubleshooting, collecting Financial Aid documentation, and scheduling appointments.
• Process incoming documents as they relate to the individual areas.
• Collaborate with the home office specialists to appropriately resolve or triage escalated cases.

• Assist RAM Center Manager with projects including but not limited to data entry and document collection projects, student outreach projects, and others.
• Represents the RAM Center/SFS at Showcase events and other projects as needed.

• Bachelors degree preferred or Equivalent combination of education and relevant customer service experience considered.
• Strong computer skills including: MS Office (Word and Excel), Outlook. Experience with Workday Student preferred but not required.
• Excellent written and oral communication skills.
• Must be committed to providing the highest level of customer service and responsiveness.
• Demonstrated experience working in a high volume, deadline-oriented customer focused environment.
• Proven ability to work independently and collaboratively as part of a team.
• Must be creative and proactive. Must have ability to manage multiple projects simultaneously and handle difficult situations.
• Able to handle confidential information with discretion and tact in accordance with FERPA and university policies.
• Standard hours of this position are 8:45am to 4:45 pm, M-F but occasional weekend or morning/evening hours required.