Mid-Atlantic HERC

We are seeking a Financial Counselor who will coordinate pre-registration by completing financial clearance for scheduled and non-scheduled patient appointments. The financial clearance process includes but is not limited to insurance verification, obtaining referrals and authorizations (when applicable), communicating pertinent information to the patient and referring physician that may or may not have a financial impact on requested services in addition to documenting all appropriate systems as for outpatient services rendered.

Specific Duties and Responsibilities 

• Serve a liaison between the physician, insurance company and patient to ensure all services are financially cleared prior to the date of service to enable prompt access to appropriate clinical/surgical services. Depending on actual work location, may be assigned to outpatient and/or inpatient caseload.
• Effectively use budget resources within control.
• Inform supervisor and/or team lead of supply needs.
• Confide with team lead or supervisor prior to making decisions based on established policies, procedures, and protocols.
• Read and understand requisitions, referral and insurance forms, patient related data and other forms.
• Read and understand all screens related to insurance. Read and understand departmental protocols.
• Read and understand written product directions.
• Use information in protocols to fulfill duties effectively and responsibly.
• Complete simple reports. Perform other duties as required.

• High School Diploma or GED.

• One to two years related medical office, hospital, medical call center or similar customer service environment.

• Certification on host systems as appropriate. Certification to be obtained during 120-day introductory period. Final applicant for this position may be required to complete skills assessments appropriate to position description.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Technical training or AA

• Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU equivalency formula. 

Minimum Skills & Abilities

• Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.

Classified Title: Financial Counselor  
Role/Level/Range: ATO 37.5/02/OC  
Starting Salary Range: $15.70 - $25.25 HRLY ($41,392 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: 8am-4:30pm Monday - Friday 
FLSA Status: Non-Exempt 
Location: Hybdrid/JH at Greenspring Station  
Department name: SOM OB GYN Production Unit Billing  
Personnel area: School of Medicine 

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About Johns Hopkins University

The Johns Hopkins University (JHU) was founded in 1876 as the nation's first research university, dedicated to bringing the benefits of discovery to the world. JHU is the largest private employer in Baltimore and Maryland, making a large economic impact in the city and state. We enroll more than 30,000 full- and part-time students across ten academic divisions, offering in-person and remote learning in over 400 programs. Not only are we located in Baltimore, but we also have a presence in Washington, D.C.

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