Mid-Atlantic HERC

Job Description:

• Oversees key community operations by managing roommate mediation processes and coordinating occupancy functions, including room changes and related documentation.
• Provides leadership for front desk and office operations by supervising hourly staff, ensuring efficient mail distribution, and maintaining smooth administrative workflows.
• Serves as the payroll timekeeper and building coordinator for the complex and communicates regularly with facilities and custodial partners regarding operational concerns.
• Conducts regular staff meetings and individual check-ins and completes required performance evaluations to promote staff development and accountability.
• Assists with the oversight of a residence hall complex by managing crisis situations and providing timely follow-up.
• Participates in the on call-crisis response rotation and offers guidance to students experiencing personal concerns.
• Supports opening and closing processes for the residential community, including break periods.
• Manages crisis situations and provides appropriate follow-up.
• Hires, trains, evaluates and supervises staff and student employees.

Short Job Description:

• Bachelor's degree in related field from an accredited institution, or bachelor's degree conferred prior to the start date.
• One year's relevant experience.
• Formal training in and experience with crisis intervention and conflict management.
• Ability to be available for extensive evening and weekend hours and responsibilities, including being on call for emergencies and training.
• Willingness to live on campus in a University residence hall.

Job Ref: S1629P

Job Reply URL: 5477

About Western Michigan University

One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic programs to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.

Connections working at Western Michigan University