Mid-Atlantic HERC

Western Carolina University continues to rank high on Forbes Best Employers lists each year. Including:
2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
2024 - Ranking in the top 8.5% on Forbes Americas Best Midsize Employers list, WCU was ranked 34 out of the top 400 employers across all industries.
2023 - Ranked in the top 20% on Forbes Americas Best Midsize Employers list, WCU was ranked 97 out of the top 500 employers across all industries.
2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

The primary location of this position is on-site in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA).

The CRM Developer and Data Analyst serves as the principal technical developer and data systems authority for the Graduate School. The position designs, builds, and maintains the Graduate Schools enterprise customer relationship management (CRM) system, which operates as a stand-alone instance with no direct programming support from the vendor. The individual writes data queries, constructs workflows, and develops integrations using the CRMs relational database language and vendor interface tools. The position is accountable for the quality and integrity of all data entering and exiting the Graduate School CRM and exercises independent technical judgment in designing solutions for recruitment, admissions, communications, scheduling, and graduate assistant hiring processes.

The CRM Developer and Data Analyst serves as the Graduate Schools technical liaison to the Information Technology Division, providing authoritative technical specification and direction for integrations between the CRM and the Banner Student Information System. The position leads client-side testing of new and revised integrations and engages in data cleanup and data integrity initiatives across enterprise platforms. The individual also represents the Graduate School on university-wide technology committees, including the Banner Users Group and Data Standards Committee, and provides technical training and consultation to Graduate School staff, graduate program faculty, and other unit stakeholders.

Required Knowledge, Skills, and Abilities:
The position requires demonstrated proficiency in writing routines and queries in relational database languages and data retrieval languages, including competency in markup languages. Requires thorough knowledge of enterprise CRM systems and the concepts, techniques, and tools associated with relational databases, information storage, data retrieval, data analysis, and electronic data transfer. Must be capable of independently designing and building CRM workflows, application structures, and data field architecture within a stand-alone CRM environment. Requires the ability to analyze complex data systems, identify integration requirements, and provide technical specifications and instructions to IT staff. Must demonstrate strong oral and written communication skills and the ability to work effectively across functional and technical environments with diverse stakeholders.

To be considered, you must apply online. Hard copy materials will not be accepted for review.

Interested applicants include a cover letter, resume, and a listing of at least three (3) professional references (included complete contact information) in order to be considered.

For questions or additional information, please contact Joy Bowers-Campbell atjbowers@email.wcu.edu