Mid-Atlantic HERC

Please Submit a Cover Letter and Resume

POSITION SUMMARY: The Associate Director of Operations and Student Centers ensures the efficient and effective day-to-day operations of student centers across campus, including Tyler Haynes Commons, Student Activity Complex, Greek lodges and cottages, and other spaces designated within Student Development. This position plays a key role in facility management, operational planning, and collaboration with campus partners to ensure spaces are well-maintained, accessible, and student-friendly. Provides procurement and operational support to designated departments within the division in coordination with the Office of the Vice President. The Associate Director has primary responsibility for approving space requests in designated student centers, and oversees the staff who manage the Commons front desk operations and marketing/communication efforts. The Associate Director serves on the CSI leadership team and works closely with the office of the Vice President and campus partners to support the evolving needs of student spaces.

*This position reports to the Director of Student Involvement, and works closely with the Senior Director - Business Operations and Division Resources (housed in the Office of the Vice President) who will participate in goal setting, project management, and performance feedback.

JOB DUTIES/RESPONSIBILITIES:

Facilities & Operations

Student Centers

• Oversees student-centered facility operations across multiple Center for Student Involvement (CSI) spaces on campus, ensuring that all are effectively managed and student needs are prioritized.
• Provides strategic oversight of front desk and operations within CSI-managed spaces, ensuring alignment with broader departmental goals. Supervises the Manager of Student Centers & Operations, who directly manages the day-to-day front desk operations, student staffing and services in Tyler Haynes Commons and other CSI student spaces, and marketing/communication efforts.
• Develops and delivers training for student organization leaders who manage dedicated campus spaces, outlining expectations, responsibilities, and best practices for effective space stewardship.
• Serves as a key liaison with the university campus operations teams, including University Facilities, Risk Management, Events, Conferences & Support Services, and Campus Police related to repair/maintenance, facility improvements, security, and future development of student spaces. Serves as a Building Safety Coordinator.
• Oversees operational functions related to fraternity and sorority complexes (10+ buildings), including lease agreements, maintenance coordination, and space utilization.

Procurement

• Serves as a Procurement Specialist responsible for Cost Center purchases and ensuring compliance with university purchasing and contract policies. Submits purchase orders, requisitions, supplier requests, and contracts. Holds and is responsible for Purchasing cards and reconciliation of purchases.

• Assists full-time and part-time staff with purchases and payments, including purchase orders, requisitions, allocating credit card purchases, travel reimbursements, monitoring and record keeping, and resolving budget discrepancies.

Divisional Support

• Supports designated Student Development departments with student centers/spaces by leveraging experience and knowledge of university campus operations and procedures. Works closely with department designee(s) and the Office of the Vice President to maintain safe and effective spaces and assist with related day-to-day operations.

• Establishes policies, procedures, and long-term operational planning for designated student spaces, in partnership with the Office of the Vice President and campus partners.
• Serves as a member of the Student Development Space Committee and contributes to discussions on future campus projects.

Event Management (25%)

• Oversees EMS scheduling, approvals, and event logistics for student organization and campus-wide events within designated student spaces, including audio-visual and technology needs.
• Establishes and enforces facility policies and procedures, ensuring student events are executed efficiently and in compliance with university policies.

Fleet Management (10%)

• Develops and oversees the motor vehicle fleet management plan within CSI, working with Risk Management and University Facilities.
• Maintains vehicle inventory and maintenance records and ensures compliance with University policies. Schedules periodic cleaning and preventive maintenance.
• Oversees EMS scheduling, approvals, and reservation logistics for CSI vehicle fleet (approximately seven vehicles).

Other Responsibilities (5%)

• Contributes to long-term planning and strategy for CSI and Student Development operational improvements.
• Participates in divisional and/or University committees and working groups on behalf of Center for Student Involvement (CSI).
• Performs additional duties as assigned or necessary.

CONTACTS:

Students: Recruits, trains and supervises students working within CSI; works with student groups on event reservations; engages students in student leader trainings; engages student leaders within fraternities and sororities.

Staff and Other Units: Regularly communicates, partners, and works with staff in University Facilities, Event/Conference/Support Services, Risk Management, University Police, Information Services and Telecom/Multimedia/Support Services to ensure smooth and safe use of student center spaces; communicates with Procurement and A/P related to purchasing and payments; interacts with offices who utilize space within student centers.

General Counsel & National Fraternity and Sorority House Corporations: Manages the lease and rental agreements for fraternity and sorority complexes; receives guidance from General Counsel's office on leases.

SUPERVISION EXERCISED: Supervises professional staff and student staff including hiring, scheduling and assigning work, reviewing performance, recommending salary increases, promotions, or terminations.

WORKING CONDITIONS/PHYSICAL EFFORT:

• Requires some physical activity, physical work; lifting, pushing, or pulling required of objects over 50 pounds.
• Required ability to climb steps and ladders and walk extensively.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• Working periodic evenings and on weekends is a requirement of the position
• Ability to be certified to drive University vehicles is required.

QUALIFICATIONS:

Knowledge, Skills, and Abilities:

• Student-centered approach to work and strong ability to work with historically underrepresented students
• Knowledge about student centers facility operations
• Demonstrated project management experience
• Attention to detail
• Ability to learn and utilize specialty software to perform work (e.g., Workday, EMS, ESM, Campus Groups)
• Ability to work independently in a fast-paced, changing environment
• Ability to manage budgets and work creatively within budgetary constraints
• Excellent customer service skills
• Basic knowledge of audio/visual and sound equipment

Education & experience:

• Master's degree preferred, in higher education administration, college student personnel or related field
• 3-5+ years of experience with student centers/unions, facilities management, campus programming, or student engagement preferred.
• Demonstrated success leading a team.
• Demonstrated ability to work collaboratively with students, other units, and committees.

Scheduled Hours: Monday through Friday, 8:30 am to 5 pm; working periodic evenings and on weekends is a requirement of the position

Salary Grade 7: $58,011 to $76,877

About University of Richmond

About UR: At the University of Richmond, we’re creative, inclusive, and determined. We’re Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond (www.richmond.edu) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There’s only one place like Richmond. UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE 

Connections working at University of Richmond