Mid-Atlantic HERC

Overview

In addition to their clinical responsibilities as an Advanced Practice Provider (APP), the manager is responsible for overseeing APP staff across all departmental specialties.  The manager ensures practice patterns are consistent across the department, represents and is the point of contact for concerns and questions with Yale New Haven Hospital (YNHH).  The APP manager is also responsible for monitoring staff, policies, practices, and procedures in one or more operational areas. In their administrative role, the manager will report administratively to the Vice Chair of Clinical Operations in the Department of Pediatrics and work in close collaboration with administration and leadership within each APP’s section.

15% salary support will be provided to support these non-clinical responsibilities.

The manager's core duties will include:

Administrative Responsibilities

• Reviews and determines staffing needs, job posting requirements, and labor agreement interpretations for university-employed APP staff

• When applicable, assists with recruitment of new department APPs: screens candidates, reviews applications, helps coordinate interviewing process in collaboration with HR and section leadership, and works with YNHH APP Manager to coordinate training, orientation, and integration into the team

• Assists in the development and implementation of policies and procedures for APPs

• Assists with auditing of quality metrics of performance as well as measures of productivity

• Coordinates schedules for APPs, reviews timecards, and assures back-up coverage while balancing departmental needs with PTO requests and CME requirements

• Completes and documents annual performance reviews for all university APP staff

• Coaches, mentors, and assists with identifying career development opportunities

• Participates in reviews and, when necessary, corrective action plans in collaboration with Human Resources, and department leadership

• Provides information and education about the APPs’ role to trainees, physicians, and ancillary staff

• Leads regular meetings with APPs

• Supports department leadership with any APP-related issues and efforts

• Supports department leadership in operational, regulatory, and quality issues, as requested

• Helps develop APP competencies and metrics for department

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Operational Responsibilities

• Ensures compliance with mandatory training

• Ensures required licensure and certifications are kept up to date

• Assists with billing compliance for all services/procedures performed

• Attends administrative and clinical meetings, as required

• Coordinates with Quality Improvement work group on issues related to APPs

• Participates in and leads department clinical quality improvement processes for the APP group

• Leads/participates in patient flow initiatives as they relate to APPs

• Leads/P\participates in team-based quality improvement and patient experience initiatives.

• Responds to APP-related patient complaints and reports patient experience concerns to appropriate leadership and Patient Relations

• Ensures medical record documentation meets YNHH, Yale Medicine, State and Federal guidelines, including medical information required for legal and billing purposes

• Ensure compliance with completeness and timeliness of provider clinical documentation, including those aspects of the documentation that affect medication reconciliation, coding and billing

• Immediately reports any concerns about patient safety to appropriate parties

• Ensures compliance with all Yale Medicine and Yale New Haven Hospital policies and procedures for healthcare providers

• Leads/assists with deployment of new initiatives

Educational Responsibilities

• Identifies information needs of team members and provides related teaching and education to APP staff

• Participates in department and/or section educational conferences and attends department and APP grand rounds

• Facilitates regular continuing education conference attendance as per department objectives for APPs to ensure continuing clinical competence

• Ensures APP competency and compliance with HIPAA, CME, regulatory and accreditation standards

• Facilitates precepting of students and trainees

Additionally, the manager will consistently demonstrate:

Accountability

• Annual performance review by administrative supervisor with input from section chief/medical directors for administrative and clinical responsibilities. Accountable for conducting accurate and appropriate evaluation, care, and coordination of care of medicine inpatients.

• Accountable for performance of all administrative tasks assigned.

Complexity

• Assists in providing all aspects of patient care, including interactions with other services involved in the care of inpatients, outpatients, and Emergency Department. Works with administrative and medical supervisors on special projects as assigned. All administrative responsibilities performed with professionalism, independently and with minimal supervision. Problem solves utilizing available resources efficiently.

• In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).