Mid-Atlantic HERC

Are you organized, customer service focused and ready to take on the challenges of our new Administrative Assistant I role in the Student Health and Wellness Center (SHAW)? Then Grinnell College is looking for you. The Administrative Assistant I supports daily operations by completing various front-office and other administrative tasks. You will be managing student traffic flow, facilitating appointments of SHAW leadership, supporting counseling and nursing staff through coordination of day-to-day operations. You may be asked to assess intake needs for appointment scheduling, and utilizing screening tools to help ascertain appointment urgency in consultation with SHAW professionals. The role requires strong attention to detail, confidentiality, adherence to operational standards, excellent customer service, cultural humility, and comfort interacting with students experiencing crisis or emotional dysregulation.

Key Responsibilities

• Support daily front-desk operations, including check-in/out,
• Appointment scheduling(including Student Drivers), triage protocols
• Record requests, and maintaining private medical and mental health records
• Maintain an organized and inviting front desk
• Organize provider schedules, room assignments, and service workflows
• Coordinate communication between SHAW providers, campus partners, community providers, and other external partners
• Maintain confidentiality in accordance with HIPAA and institutional policies.

ABOUT GRINNELL COLLEGE

Grinnell College is a top-ranking private liberal arts institution that values diversity, equity, inclusion, intellectual freedom, and social responsibility. We seek candidates that align with these values and have the ability and desire to advance our values and belonging within our community and the communities we engage. Ideal candidates will be prepared to collaborate and contribute to the mission and values of the college across all constituencies.

About Grinnell College

Since its founding in 1846, Grinnell has become one of the nation's premier liberal arts colleges, enrolling 1,700 students from all 50 states and from as many international countries. Grinnell's rigorous academic program emphasizes excellence in education for students in the liberal arts; the college offers the B.A. degree in a range of departments across the humanities, arts, sciences, and social studies. Grinnell has a strong tradition of social responsibility and action, and self-governance and personal responsibility are key components of campus life. More information about Grinnell College is available at www.grinnell.edu.

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