Mid-Atlantic HERC

Position Summary

This position provides technical solutions in the design, implementation, management, administration and troubleshooting of the Enterprise-wide data network infrastructure/Hybrid Cloud environments. It requires the ability to analyze the needs of user departments and establish priorities for network design accordingly.

This position is responsible for network design, hardware recommendation and implementation for all data infrastructure hardware and related software applications. The successful candidate will possess a high degree of experience and skill in managing the installation, testing, monitoring and maintenance of the data communications, wireless, and IP based services environment to include voice communications and security cameras.

Information and Instructional Technology team members must be dedicated to fostering a culture of excellence. Successful candidates will help IIT build our culture by enabling frictionless service, valuing feedback, and embracing continuous improvement and learning. To support this foundation, IIT has established five pillars. These pillars create a collaborative, supportive, and inclusive professional culture. Successful candidates will be skilled technologists who value AACC’s community and people. They will also be empathetic to the challenges faced by our students, faculty, and staff.

Our Characteristics of Excellence are the guiding principles of our Division, empowering our teams to deliver exceptional results and drive success. Successful candidates will treat people with respect, dignity, and fairness, consistently delivering quality results and following through on commitments and responsibilities. They will cultivate teamwork and collaboration, embrace opportunities for improvement and innovation, and maintain open and honest communication with integrity. Additionally, they will appreciate the value of simple, efficient solutions, recognize the importance of building positive relationships, and respect others' time.

Job Duties and Responsibilities

Lead efforts to develop and implement comprehensive network infrastructure system designs that meet business requirements by utilizing technology in a cost effective and scalable manner. Provide design, configuration, implementation, monitoring, and support for enterprise/Hybrid network infrastructure (routers and switches) wireless, and video systems. Responsible for hands-on engineering activities to ensure the successful operation of a mission critical Hybrid network architecture spanning multiple data centers and sites.

Leads efforts to define and execute ongoing network security, health maintenance plans, processes, procedures, documentation, and operations for the enterprise infrastructure system in accordance with industry standards and guidelines.

Provide guidance and assistance to the IIT team in the implementation and administration of system monitoring tools. Monitor performance and tuning of key technology components for the college's network infrastructure; recommend changes or enhancements to resolve stability and performance issues based on findings. Maintain statistics on system performance and availability.

Practice effective project management skills, including the ability to adequately manage assigned projects and report project progress and status. Lead projects to upgrade and/or expand the network including design, planning, testing, and implementation.

Develop and maintain document repositories and architectural diagrams related to the installation, administration, maintenance, and use of systems.

Strives to ensure solutions, systems, and content are secure, accessible, inclusive, and compliant with WCAG and other relevant standards. Continuously improves technical skills and knowledge. Documents and tracks service disruptions and requests in the appropriate systems and provides their supervisor with timely updates on project progress, status, and issues.

Develop and maintain document repositories and architectural diagrams related to the installation, administration, maintenance, and use of systems.


Plan and execute changes which impact the hybrid network infrastructure following established change management processes. Ensure planned testing activities are developed, documented, and executed.

Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures. Works to ensure availability of applications and services by monitoring systems and services used at all AACC locations.

Assist the Director, Information Security & Infrastructure in the college-wide budget planning process to review and ensure new initiatives are properly vetted for technology needs. Support the development of SOW's, RFP's and RFQ's for Information and Instructional Technologies related technologies and maintenance while working very closely with the Purchasing department. Communicate with vendors, customers, management, and technology staff.

Maintain expertise of current hybrid Cloud networking trends and provide guidance about direction of various hybrid Cloud networking technologies.

Ensure that network infrastructure equipment is installed in dedicated spaces that are physically secure, provide stable temperature and humidity within equipment manufacturer's specified ranges, and have reliable Uninterruptible Power Supply (UPS) units capable of keeping equipment running during power outages of up to 30 minutes.

Provides training and guidance to AACC staff and students to develop new technology skills.

Required Qualifications:

Bachelor's degree

Minimum of five years of relevant experience

Current industry standard Cloud related certification, i.e. Extreme ECNA, Aruba ACMA, ACMP or other industry recognized networking certification.

Possess comprehensive knowledge of, and hands-on experience with Extreme Networks wired network infrastructure products and management software.

Considerable experience with cloud (AWS, Azure) networking and/or security.

Experience in designing, implementing, and maintaining complex Enterprise Wireless, Local Area Networks (LANs) & Wide Area Networks (WANs), Ethernet and Fiber Optic cabling infrastructures.

Knowledge of dynamic routing protocols (RIP, BGP, EIGRP, OSPF, IGRP), IPSEC, wireless and TCP/IP protocols, switched Ethernet and VLAN technologies. Layer 2 and 3 LAN design and operation

Preferred Qualifications:

Certifications:

Extreme Networks Associate, Specialist (ECS) or Professional (ECP) highly desired. However, other industry routing and switching certifications will be considered.

Microsoft Azure Network Engineer Associate, or Microsoft Azure Solutions Architect Expert highly desired. However, other Cloud provider certifications will be considered.

General Industry Experience:

Extreme Networks Routers and Switches, Panduit Cable Management Systems, HPE/Aruba Wireless, FatPipe WAN Optimization and APC UPS experience highly desired.


Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.