Mid-Atlantic HERC

Job Description

Grow your career at Cedars-Sinai!

At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America?s Best Hospitals-and now we invite you to join us and make a difference every single day in service of this outstanding work - excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you?ll have great resources to do something incredible-for yourself, and for others

What will you be doing in this role?

The Telecom Operator II will answer and advise all Cedars-Sinai incoming and outgoing telephone calls, using a computer-based PBX Smart Console. In this role, the Telecom Operator II will process all telephone calls to the Medical Center's main telephone number, handle patient location calls, respond to all emergency calls and codes, providing the appropriate information to the caller. Monitor all alarms for codes and respond appropriately by coordination with Security and Clinical Staff. During After-Hours, support and ensure department administrative telephone lines are answered in a timely (rapid/real time), accurate, and professional manner.

Primary Duties and Responsibilities:

• Process incoming and outgoing calls from a computer call processing application is required.
• Required to have at least 6 months in a call center, doctor's front office setting and/or answering service experience required.
• Monitor alarms and responds to emergency notifications in a time manner.
• Direct calls to appropriate departments, medical staff inside / outside the medical center and handle patient location calls.
• Require message taking skills for CSMC 24 Hours Answering Service.
• Miscellaneous Microsoft Office clerical duties as assigned preferred.
• Able to type 35-45 WPM preferred.
• Must be able to communicate and listen clearly and concisely with inside / outside callers.
• Must be able to work EVERY WEEKEND

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Qualifications

Required Job Qualifications:

• High School Diploma/GED.
• Minimum six (6) months in a call center, doctor's front office setting, and/or answering service experience required.
• Must be able to communicate and listen clearly and concisely with inbound/outbound callers.
• Proficient computer skills, especially Microsoft Office applications.
• Must be able to work the Day shift
  • Weekends: 10:00am - 6:30pm Schedule

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About Cedars-Sinai Medical Center

Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competi...tive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.

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