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Details
Posted: 06-Jun-26
Location: Medford, Massachusetts
Categories:
Staff/Administrative
Internal Number: 23248
Tufts Dining is a self-operated food service provider managing a comprehensive collegiate dining program on the Tufts University Medford/Somerville and SMFA/Fenway campus, delivering high quality, contemporary and innovative food, and hospitality services to meet the various needs of students, staff, faculty, administrators, and visitors in a fiscally responsible manner. Our team provides a progressive resident dining program as well as innovative retail services, and a distinctive university catering program serving a campus community comprised of 6500 undergraduates, 2100 graduate students, and 2300 staff, faculty and administrators.
Please review the Application Instructions under "What We're Looking For" for specific guidance on submitting your cover letter.
What You'll Do
The Director of Catering provides strategic leadership, operational oversight, and financial management for all catering and event dining services across the university. This role is responsible for delivering high-quality hospitality experiences that support the institution's academic mission, community engagement, and campus life. The Director oversees a comprehensive catering program that serves faculty, staff, students, alumni, and external clients through a wide range of events including conferences, executive functions, academic programming, large-scale campus celebrations, and donor or presidential events. This position partners closely with university leadership, conference services, campus departments, and external vendors to ensure seamless event execution, exceptional service standards, and sustainable business growth.
Key Performance Indicators (KPIs)
- Catering revenue growth.
- Event profitability.
- Food and labor cost control.
- Client satisfaction scores.
- Event execution quality.
- Team performance and retention
Strategic Leadership & Program Development
- Provide vision, leadership, and strategic direction for the campus catering program, aligning services with the university?s hospitality standards and institutional priorities.
- Develop and implement long-term strategies to grow catering revenue, expand service offerings, and enhance the campus event experience.
- Identify opportunities to support conferences, alumni engagement, development events, and institutional initiatives through innovative catering solutions.
- Establish service standards and operational practices that reflect a high level of professionalism consistent with leading higher education institutions
Operational Oversight
- Direct all aspects of campus catering operations including event planning, logistics, service delivery, and post-event evaluation.
- Oversee a broad portfolio of events ranging from small executive meetings to large-scale campus functions, conferences, and high-profile university events.
- Ensure seamless coordination between culinary teams, service staff, event planners, facilities, and campus partners.
- Implement operational systems, technology platforms, and process improvements to enhance efficiency and service delivery.
Financial Management
- Develop and manage the annual catering operating budget, revenue projections, and financial performance metrics.
- Monitor food, labor, and operational costs while maintaining high service standards and profitability.
- Establish pricing strategies and service models that support both internal campus needs and external revenue opportunities.
- Analyze financial data and operational trends to guide strategic decision-making.
Leadership & Talent Development
- Lead, mentor, and develop a team of catering managers, event coordinators, culinary professionals, and service staff.
- Promote a culture of hospitality, accountability, inclusion, and service excellence.
- Oversee hiring, training, scheduling, and performance management of staff across catering operations.
- Support leadership development and career growth within the dining services organization.
Client Engagement & Campus Partnerships
- Serve as the senior point of contact for campus departments, senior administrators, conference services, and external partners regarding catering services.
- Provide consultative guidance on event planning, menu development, service styles, and event logistics.
- Build strong collaborative relationships with university leadership, development offices, alumni relations, and academic departments to support institutional events.
- Ensure a high level of client satisfaction through proactive communication and service excellence.
Quality Assurance & Compliance
- Maintain strict compliance with all food safety regulations, sanitation standards, and university policies.
- Ensure adherence to sustainability, dietary accommodation, and inclusive dining practices that reflect the institution?s values.
- Establish performance metrics and feedback systems to continually improve service quality and guest experience.
Vendor & Logistics Coordination
- Manage relationships with rental companies, florists, audio-visual providers, and event vendors.
- Coordinate delivery schedules, equipment usage, and setup logistics.
What We're Looking For
Basic Requirements:
Knowledge and experience typically acquired by:
Knowledge and experience typically acquired by:
- Associate's Degree in Hospitality Management, Business Administration, Culinary Management, or related field
- 7-10 years of progressive leadership experience in catering, hospitality, conference services, or large-scale food service operations
- Proven ability to lead complex operations, manage high-profile events, and oversee multi-million-dollar catering programs
- Strong financial acumen including budgeting, forecasting, and operational analysis
- Exceptional leadership, communication, and relationship-building skills
- Knowledge and experience in foodservice administration, hospitality management, or events and marketing
- Managing a progressive catering program including off-premises events, with progressively more responsibility for supervision and administration
- Outstanding communication skills including interpersonal communication, writing, public speaking and presenting
Preferred Qualifications:
- Bachelor's Degree in Hospitality Management, Business Administration, Culinary Management, or related field
- Experience in higher education, cultural institutions, or large event venues strongly preferred
Application Instructions:
- Please submit a brief cover letter describing your experience and interest in the Director of Catering role. Candidates are encouraged to highlight relevant catering operations, team leadership, service, or union experience. You may also share what draws you to Tufts Dining and your professional goals in a similiar setting.
We encourage concise, focused responses rather than general statements of interest.
Pay Range
Minimum $96,500.00, Midpoint $120,600.00, Maximum $144,800.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
About Tufts University
This is Tufts.
Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway).
Our employees light the way.
Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world.
At Tufts, the work you do matters. So do you.
Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ...Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most.
We’re all in on creating an anti-racist culture of belonging.
Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world.
An innovative university needs resourceful people who make things happen.
Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply.
See the University’s Non-Discrimination statement and policy here https://oeo.tufts.edu/policies-procedures/non-discrimination/.
If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at https://oeo.tufts.edu/
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