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Associate Director of Financial Aid-Student Engagement
Tennessee State University
Details
Posted: 16-May-26
Location: Nashville, Tennessee
Categories:
Financial Aid
Staff/Administrative
Internal Number: 10640
Job Description:
Tennessee State University Office of Financial Aid invites applicants for the position of Associate Director of Financial Aid for Student Engagement.
Position Summary
The Associate Director of Financial Aid for Student Engagement provides strategic
leadership and operational oversight for student-facing financial aid services,
outreach, and engagement initiatives. This role is responsible for enhancing the
student and family experience by ensuring clear communication, proactive outreach,
and equitable access to financial aid resources. The Associate Director collaborates
closely with campus partners to support student success, retention, and completion
while ensuring compliance with federal, state, and institutional financial aid
regulations.
Job Responsibilities
Student Engagement and Outreach:
Lead the development and implementation of a comprehensive student
engagement strategy for financial aid, including outreach to prospective,
current, and special population students (e.g., first-generation, low-income,
transfer, adult learners).
Oversee financial aid communications, ensuring messaging is clear, accurate,
timely, and student-centered across multiple platforms (email, website, social
media, presentations, and events).
Coordinate and deliver financial aid workshops, information sessions,
orientations, and financial literacy programming for students and families.
Serve as a primary advocate for the student experience within the Office of
Financial Aid, using data and feedback to inform service improvements.
Leadership and Supervision:
Supervise and mentor professional and/or support staff responsible for
student services, outreach, and front-line financial aid operations.
Establish priorities, manage workloads, and ensure processing deadlines are
met.
Recommend and implement process improvements and technology
enhancements to improve the student experience and operational efficiency.
Contribute to strategic planning and annual goal setting for the Office of
Financial Aid.
Manage and evaluate third-party partnerships related to the financial aid
student experience ensuring services align with institutional goals,
compliance requirements, and student-centered values.
Other Duties as Assigned
Position Summary
The Associate Director of Financial Aid for Student Engagement provides strategic
leadership and operational oversight for student-facing financial aid services,
outreach, and engagement initiatives. This role is responsible for enhancing the
student and family experience by ensuring clear communication, proactive outreach,
and equitable access to financial aid resources. The Associate Director collaborates
closely with campus partners to support student success, retention, and completion
while ensuring compliance with federal, state, and institutional financial aid
regulations.
Job Responsibilities
Student Engagement and Outreach:
engagement strategy for financial aid, including outreach to prospective,
current, and special population students (e.g., first-generation, low-income,
transfer, adult learners).
timely, and student-centered across multiple platforms (email, website, social
media, presentations, and events).
orientations, and financial literacy programming for students and families.
Financial Aid, using data and feedback to inform service improvements.
Leadership and Supervision:
student services, outreach, and front-line financial aid operations.
met.
enhancements to improve the student experience and operational efficiency.
Financial Aid.
student experience ensuring services align with institutional goals,
compliance requirements, and student-centered values.
Other Duties as Assigned
About Tennessee State University
Tennessee State University is committed to excellence and has been consistently listed in the U.S. News & World Report’s “Guide to America’s Best Colleges” for more than a decade. Founded in 1912, TSU is a comprehensive, urban, co-educational, land-grant institution in Nashville, Tennessee. The university has been served by seven presidents, including Dr. Glenda Baskin Glover, who is currently serving as our eighth president.TWO CAMPUSESOur Nashville home offers two locations—the 500-acre main campus nestles in a beautiful residential neighborhood along the Cumberland River, and the downtown Avon Williams campus sits near the center of Nashville’s business and government district.
More Jobs from This Employer
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