Mid-Atlantic HERC

Program Coordination

• Coordinates day-to-day activities and projects within the assigned function.
• Assesses program operational needs and resources and informs leadership.
• Oversees shared inboxes and coordinates queues related to transcript evaluation, ensuring timely review and routing of incoming documents.
• Tracks document completeness and communicates with students regarding missing or incomplete documents. Handles Career- Technical Assurance Guides (CTAG) and High School Articulation processing.
• Organizes and maintains workflow schedules, task lists, and routing procedures to keep daily operations on track.
• Identifies and finalizes routine course equivalencies under established guidelines and escalates complex cases as needed.
• Acts as the Subject Matter Expert (SME) to sources, as directed by leadership.
• Provides hands- on processing or evaluation support during high volume or escalated cases as needed.
• Maintains data management, document intake, evaluation processing, cleanup, and troubleshooting.

Student Support & Communication

• Serve as a frontline responder for questions related to transcript processing status, document requirements, and timelines.
• Communicates clearly and professionally with student populations, including adult learners, veterans, dual-credit students, and international applicants, as well as staff, faculty, and external constituents.
• Provides guidance on how to submit documents, including digital uploads, official transcripts, PLA materials, and certification evidence.

Operational Support & Documentation

• Processes, logs, and maintains incoming college, high school, international, military, and nontraditional/CTE documents.
• Monitors document tracking logs and ensure all items are properly recorded, archived, or routed.
• Ensures data accuracy when entering or updating student information in the student information system.
• Assists with preparing, updating, and maintaining standard operating procedures (SOPs) and process guides.
• Supports accuracy check and quality control processes for evaluations prepared by the evaluation team.
• Prepare files and materials for faculty reviewers or subject-matter experts when needed.
• Maintains organized digital and physical records according to college and state guidelines.

Collaboration & Partnerships

• Works closely with the Transcripts & Evaluation Program Manager and department to support process improvements and consistent daily operations.
• Coordinates with offices and departments across the college, including students service areas, academic departments, advising and workforce development teams to ensure smooth, accurate, and student- centered workflows, and identify opportunities for improvements.
• Participates in meetings and projects related to onboarding, transfer pathways, PLA expansion, or workflow optimization.
• Assists in training seasonal or temporary staff during peak period.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
• Other duties as assigned.

*Regular, predictable, and punctual attendance is required.

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College