Mid-Atlantic HERC

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under limited supervision, performs student support and general office work at the administrative support level. This includes, but is not limited to coordination of concurrent enrollment and other college credit classes, continuing education activities, routine correspondence, providing student assistance and general software support, and maintaining confidential student and center records. A high degree of independent judgment and collaboration with other college employees and departments is expected. This individual must possess the ability to work as a member of a team providing a high level of front-line customer service. This position may require working up to two evenings per week and other work hours as assigned to accommodate the Center's hours and operations.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

• Contributes in the scheduling and promotion of concurrent enrollment offerings.

• Builds concurrent enrollment section offerings, onsite, and/or regional center for high school partnership offerings.

• Assist with scheduling and supervising building personnel, and work study students.

• Trains new office building personnel and work study students.

• Assist with budgets, CCHS district billing, and process payroll for credit and non-credit offerings.

• Assist with accounts payable, purchase orders and monitoring of department expenses.

• Works in multiple software systems for student and center support: Recruit, Dual Enroll, Victor Unified Client, and Colleague.

• Supports concurrent enrollment students as it relates to assistance with the application process, processing and approving registrations, distribution of materials, student orientation, and processing course withdraw requests.

• Provides responsive and timely customer service to partner school districts.

• Supports students and community members as it relates to continuing education registrations.

• Administers college credit online and high school completion HISET testing.

• Serves as a liaison for all partnership activities, including community, college, and high school partnerships.

• Monitor and schedule routine building maintenance.

• Function as an overall point of contact for the center, especially in absence of professional personnel and/or director.

• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve.

• Ability to organize and present various concepts of advising to a wide range of students with varying backgrounds and abilities.

• Must be an enthusiastic, self-motivated, and energetic individual with the ability to meet and deal effectively and courteously with students, College personnel, and all the members of the community.

• Ability to assume responsibility; deal effectively with problems, and exercise independent judgment when making decisions.

• Ability to read, understand, and express oneself clearly and effectively in oral and written form and ability to request clarification when needed.

• Possess thorough knowledge of office methods and procedures, office equipment, and telephone techniques.

• Ability to access, input, and retrieve information from a computer for word-processing, data base information and mainframe.

• Ability to work efficiently and effectively in an atmosphere of frequent interruption.

• Possess knowledge of and have the ability to make decisions consistent with, college policies and procedures.

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. May travel to main campus facilities, off-campus facilities, and schools and businesses to meet with College and community personnel occasionally (12-33%).

About Kirkwood Community College

As one of Cedar Rapids' top employers, Kirkwood rewards employees with competitive compensation, benefits packages, packages, and more, including: Tuition reimbursement, Generous leave policies, Choice of retirement programs, and Competitive total rewards packages. Also included are discounts, free admission to performing and athletic events, and a computer and software purchasing program. More than 160,000 people call the Cedar Rapids-Iowa City Corridor home. Enjoy our vibrant theatre and music scene. Join a rec league or curling team. Attend hockey, football, baseball, or roller derby events. Taste the local flavor at area restaurants in Cedar Rapids and Iowa City.

Connections working at Kirkwood Community College