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Customer Engagement Specialist
The Customer Engagement Specialist will be a key member of the SSC team, responsible for tracking and responding to external (i.e. vendors, other agencies, etc.) and internal (i.e. colleges, employees, staff, etc.) customers' inquiries. The specialist will be responsible for: Answering all incoming phone calls from end-users, vendors, and business partners Ensuring excellent service with external and internal customers Exhibiting strong problem solving skills Participating in continuous improvement initiatives To help improve Customer Engagement performance and enhance coaching abilities, all Customer Engagement Specialist call types are recorded, including inbound, outbou
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