Mid-Atlantic HERC

The Department of Medicine is seeking a Patient Service Coordinator/Medical Assistant. This position assists with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice.

Specific Duties & Responsibilities

• In the Medical Assistant role, assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy services as needed with appropriate documentation in the electronic patient record.
• Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
• Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues.
• Work with others in a team environment.
• Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues.
• Schedule patients for lab tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for lab tests and examinations.
• Maintain familiarity with various types of medical insurance to explain these plans.
• Obtain pre-certifications as required by patient?s health care insurers or managed care providers.
• Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer telephone, screen callers, relay messages, and greet visitors.
• Open, sort, and screen mail.
• Some flexibility with work hours when needed
• Perform other duties as assigned.

Additional Knowledge, Skills, and Abilities

• Computer skills and organizational skills including proficiency in Microsoft Word and Excel.
• Excellent customer service and organization skills.
• Strong verbal and written communication skills.

• High School diploma or graduation equivalent.

• One year of work experience in customer service.

• Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP); if not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.

• Current CPR certification

• Must maintain MA and CPR certification/registration during employment.

• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator/Medical Assi 
Job Posting Title (Working Title): Patient Service Coordinator/Medical Assistant   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($45,629 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F (8:30am -5pm) May Vary 
FLSA Status: Non-Exempt 
Location: JH at Greenspring Station 
Department name: ???????SOM DOM Clinical Operations  
Personnel area: School of Medicine 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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