The Department of Community Living is seeking an Administrative Coordinator  who works in Housing Assignments and coordinates and supports critical housing operations for all on-campus housing. This position must be able to exercise the ability to multitask while prioritizing tasks independently and accurately. This position requires special knowledge/understanding and discretion when dealing regularly with highly sensitive, and at times urgent university housing matters; and must be proactive and responsive. High level interpersonal and customer service skills are necessary to provide excellent service to students, parents, vendors, visitors and our campus community at large.

Specific Duties & Responsibilities:

Housing Assignments Functions

• Experience working in a fast-paced front desk environment.
• Independently receive and respond to all incoming calls, emails, and walk-ins regarding student and parent questions and concerns and refers inquiries to appropriate staff members and various departments.
• Write reports and manipulate data using a variety of report writing, word processing, and spreadsheet applications as needed.
• Work with the database management of all housing histories and assignments for students in StarRez.
• Independently design queries imperative to housing processes used to determine student housing status, eligibility, and housing capacity.
• Make scheduling arrangements for multi-part Housing Room Selection Processes.
• Compile all setup materials needed for RSP.
• Actively participate in and host informational sessions for room selections.
• Assist with follow-up after RSP is completed with pending housing contracts to be signed or students not yet assigned.
• Coordinate and manage the university Summer Housing and Commuter Exemption processes. Collect, review, and approve applications.
• Creating and distributing a weekly updated list to Residential Life, Housing Operations, and Security.
• Compile and disperse emails/newsletters through MailChimp accompanying various Housing Operations processes including but not limited to move-in, housing assignments, and residence halls closedowns.
• Support the Community Living IT Administrator as needed as pertains to reporting out to stakeholders and the housing database (StarRez).

Marketing & Website Management

• Produce highly-polished Housing marketing materials for Housing utilizing advanced industry standard design software (e.g. Photoshop, Illustrator, InDesign)
• Develop and implement a comprehensive social media strategy to increase the social media presence within the residential community via Instagram.
• Measure the impact of social media on the overall operation of Housing Operations.
• Responsible for creating, maintaining, and editing the Housing Operations website via WordPress and other appropriate web development software to include housing information such as room selection processes and move-out.
• Write and develop final website copy.
• Develop and manage Housing Operations process surveys to assess student satisfaction. Manage large scale surveys in Qualtrics and smaller surveys in Microsoft Forms. Revise survey questions using