Reports to the store’s non-book manager and assists the entire non-book staff in the daily execution of tasks.
Washington and Lee University actively promotes a dynamic and inclusive environment that allows students and employees of multiple backgrounds, cultures, and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.
Assists the Non-Book Manager in executing the overall non-book business of the store (vendor meetings and buys, receiving, stocking, displays, etc.).
Assists the Non-Book Manager in the paying of all non-book invoices. Maintains credit memos and credit balances with all store non-book vendors. Frequently contacts vendors to settle any discrepancies or billing questions. Periodically performs product returns and call-tags when necessary. Assists in paperwork for product reorders.
Assists in shipping items and web orders whenever needed using UPS WorldShip software.
Under the guidance of store managers, prepares reports using store data. Uses Excel competently and efficiently. Maintains reports regarding web and phone order business. Prepares sales reports in preparation for vendor meetings. Maintains report files electronically.
Assists the Non-Book Manager and Receiving Clerk in the daily receiving and processing of shipments.
Performs general administrative functions including responding to messages, managing appointments, responding to customer queries, booking meeting rooms, posting campus notices, filing documents, etc.
Assists entire staff in maintaining the appearance of the store. As needed, restocks any areas of the store as delegated.
Operates the store cash registers. Serves as a cashier when needed.
Knowledgeable in all store department product lines. Serves as an effective part of the store selling team during key selling events. Provides excellent customer service to all store patrons.
Serves as a part of the buying team for apparel and general merchandise. Provides input for buyers in the supplies, sundries, technology, and greeting card departments.
Assists in the fulfillment of store web and phone orders. Assists in customer relations for incomplete orders, backorders, declined payments, returns, and exchanges. Assists with maintaining current products, layout, and assortments on the store website.
Maintains filing systems for all product order (new orders and reorders).
Assists the Non-Book Manager in maintaining supporting systems needed to work with non-book vendors.
Assists the Non-Book Manager in the licensing product review process.
As needed, assists in the receiving and shelving of textbooks. When needed, assists the Book Manager in the paying of book invoices. Cross trains in the receiving of book orders.
Other related duties as assigned.
Minimum Qualifications: High school diploma, strong sense of organization, strong communication skills (oral and written), ability to effectively multi-task. Must be proficient in office software. Preferred qualifications: Bachelor's degree; Previous retail experience.
The university requires employees to become fully vaccinated for COVID-19 and new employees must provide proof of at least their first shot prior to the first day of employment. Individuals may seek a medical or a religious exemption to the vaccination requirement.
Please upload a cover letter and resume during the application process. From your resume, the application system will try to auto-fill your employment history and you may adjust this in the application questionnaire. The online application form requires you provide names and contact information for three professional references. Review of applications will begin immediately and continue until position is filled.
Current W&L Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Application, search Find Jobs, and open Find Jobs or Tasks and Reports . Locate the position and click Apply. Update your Education and Job History. Attach your cover letter and resume, and provide three professional references in the appropriate boxes. Refer to this Job Aid for additional guidance.
External Applicants: Complete the online application forms. Cover letter and resume are requested. If your upload aresume on the Quick Apply screen, the application will automatically populate your resume details, and you may verify and update data on the My Information page. You may add a cover letter to the Resume/CV document upload section at the bottom of the My Experience application page. You will not be able to modify your application after you submit it. The online application form requires you provide names and contact information for three professional references, such as a current or former supervisor.
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Standing: Remaining upright on the feet, particularly for sustained periods of time.
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Reaching: Extending hand(s) and arm(s) in any direction.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
Working Conditions: The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Types of Work: Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Work Schedule: Typically Monday through Friday from 8 to 5. Occasional evening and weekend hours required.
Pay commensurate with experience.
Internal Number: R160
About Washington and Lee University
Washington and Lee is a top-ranked, private institution in Lexington, Virginia where we integrate the rigorous inquiry and critical thinking of a liberal arts curriculum with nationally accredited undergraduate programs in business and journalism, and a graduate School of Law. Our graduates, mentored by a faculty of teacher-scholars, are ready to make a meaningful impact wherever they go in the world.
The campus is a national historical landmark, the city offers small-town charm, and the Allegheny and Blue Ridge Mountains provide unparalleled surroundings.
Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.
Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the devel...opment of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all-inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.