Alumni Affairs, Information Technology, Staff/Administrative
This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.
Alumni Aﬀairs and Development (AA&D) comprises the University Development Oﬃce (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.
Faculty of Arts and Sciences (FAS) Development FAS Development is responsible for the fundraising eﬀorts supporting the Faculty of Arts and Sciences, including Harvard College, the Harvard John A. Paulson School of Engineering and Applied Sciences, and the Graduate School of Arts and Sciences. FAS Development staﬀ work with Harvard College donors, alumni, parents, and friends who provide critical support for the FAS and often for other parts of the University.
This full-time confidential exempt position within the Operations team is responsible for supporting assigned departments and/or units with their business processes and fulfilling immediate data needs. The Senior Business Process Analyst, Operations will review current business processes and meet with key stakeholders in order to gain a complete understanding of current procedures, identify improvements, document those processes, and ensure that there is integration between business and technology. The individual will structure and conduct user research, develop interface concepts; design and coordinate usability testing; and assist on project scoping and development with staff in relation to user experience projects. Additionally, this person will be responsible for triaging questions and data requests to determine how the data will be acquired, tested and presented. With demonstrated experience managing complex strategic projects, the Senior Analyst will work to creatively problem solve on providing a seamless end user experience in the service, digital, and physical environments.
Collaborate with Sr. Director on the overall support and policy and procedure development for assigned School/Unit. Understand business needs to ensure that the design of services, tools and processes improves user experience and ensures the optimal use of resources.
Leverage School/Unit's use of central services including ATSS, Email Strategy, Data Governance & Acquisition, Alumni & Development Services and other services as appropriate.
Triage, refine and fulfill requests and coordinate with Resource partners as needed. Provide manager support across all products and applications.
Conduct interviews and focus groups to assist in determining the need for new/enhanced functionality as well as to identify workflow issues and propose solutions.
Assist Sr. Director in developing and implementing new business processes.
Collaborate with management team to prioritize technical requests benefitting the School/Unit. Communicate School/Unit's utilization of Operations and ATSS staff to management team to ensure optimal resource allocation.
Prioritize enhancements to existing applications with ATSS Managers based on School/Unit strategic initiatives.
Work closely with business subject matter experts in Alumni Affairs and Development to define and create requirements and conduct user testing.
Manage and develop communication and training plans for staff regarding system policies, procedures and reporting. Develop user guides, staff trainings and data audit needs.
Maintain accurate and up-to-date projects, tasks and requests in Workfront to facilitate management of workload, prioritization of requests and reporting to management team.
Manage a shared Business Process Coordinator that supports the day-to-day functions of the assigned School/Unit and ensure that this person maintains projects, tasks and requests in Workfront.
Represents assigned School/Unit at University-wide functional group meetings as needed.
Represents Operations team at non-Operations department meetings.
The above covers the most significant responsibilities of the position. It does not however, exclude other duties, the inclusion of which would be in conformity with the level of the position.
This position requires a 3 month orientation and review period. Please include a cover letter with your application.
About Harvard University Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.
Why AA&D? We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard's advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.
Harvard's Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Discover AA&D and Harvard University Benefits
Opportunities for internal advancement
A creative, high- energy, collaborative environment
Generous Vacation, Sick, Personal, and Holiday pay
Medical, Dental and Vision benefits starting on your first day
University-funded retirement plans
Tuition Assistance Program
Transportation benefits to help with your daily commute
Health and wellness discounts, memberships and programs
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
Vaccine Requirements: Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's
Bachelor's degree with minimum 4+ years of relevant business process experience. Knowledge of academic communities and Harvard preferred.
Strong analytical background and proficient in data analysis utilizing a variety of software tools.
Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of individuals.
Must exhibit great attention to detail and produce clear documentation.
Must be motivated to learn, flexible to change, and innovative.
Ability to solve complex problems in creative and effective ways.
Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable.
Minimal travel required, conferences or peer meetings. Some evening and weekend work required.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 54362BR
About Harvard University Alumni Affairs and Development
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.