The Head of Technical Services provides leadership for service-oriented technical services operations, including strategic planning, budget management, and management of departmental personnel. The incumbent reports to Associate Director for Collections and Academic Services and serves as a member of the Library's management team. The incumbent will plan, implement, and evaluate operations, establish policies and procedures, and set priorities in consultation with Collection Management, Library Applications Group, Special Collections, other University Libraries, and other library departments. The incumbent will work with a team of supervisors to coordinate training, evaluation, and supervision of technical services staff.
Specific duties & responsibilities:
Manage life cycle of content from acquisitions, resource management & availability, to metadata creation & enhancement and discovery.
Provide leadership in planning, implementation, and evaluation of departmental policies/procedures/workflow to ensure timely delivery of materials and services to library users as well as to ensure consistency with national standards while furthering the library's strategic goals.
Responsible for selection, supervision, training, coaching, evaluation and continuing development of 19 FTE plus students.
Foster an atmosphere where participation and communication flourishes. Demonstrates listening and communication skills as a model for others. Creates open, respectful, effective work environments and collaborations.
Promote increased collaboration between university libraries technical services. Actively seek feedback from colleagues outside of Technical Services to improve cross-departmental workflows and improve service delivery.
Coach, inspire and mentor Technical Services unit heads and others to ensure the effective organization of departmental workflows and the transition to new service models that improve efficiencies and provide positive improvements for library patrons and staff.
Evaluate, prioritize and coordinate special projects with unit heads and supervisors.
Collaborate with Associate Director, Collections & Academic Services and the Libraries' Budget Office to prepare budget allocations and expenditure projections.
Represent the libraries to the vendor community as needed, including participation in negotiating with vendors, subscription agents, consortia, publishers, national bibliographic utilities and other content providers.
Coordinate policies and standards for the online union catalog shared by the JHU libraries including suggesting modifications to the system in response to changing user need.
Collaboratively develops and aligns unit goals and resources with library priorities and direction; articulates a compelling long term vision for Technical Services.
Collaboratively monitor and analyze new technologies and pursue advancements to help achieve libraries' goals.
Facilitate the creation, maintenance, and enhancement of metadata across multiple discovery platforms and library systems, including use of applicable tools for manipulating data (e.g., MARCEdit, XML, normalization rules).
Oversee and develop solutions for data quality issues and provide guidance and support in the efficient management of the Integrated Library System for Resource Management functions.
Participate in library wide planning and policy making as a member of the library's Management Team, library wide committees and task forces.
Participate actively in relevant national and local organizations and associations.
Performs other duties as assigned.
Minimum qualifications (mandatory):
MLS from an ALA-accredited library school or an advanced related degree
Five years professional and progressively responsible management library experience.
Master's degree in library or information science from ALA-accredited graduate school or equivalent.
Ability to lead in an atmosphere of continuous change, to work within a collaborative environment with diverse groups, and to inspire and motivate. Strong analytical, problem solving, collaboration, and written and oral communication skills. Demonstrated knowledge of metadata standards, rules and tools. Previous supervisory experience in a library environment. Solid understanding of the research university environment and scholarly communication issues. Current knowledge of trends and best practices in technical services with the ability to articulate a strategic vision for technical services in a rapidly evolving library landscape. Experience using statistics and data analysis to improve and document work outcomes, and project management.
The ideal candidate will possess a strong commitment to providing excellent customer service; demonstrated interpersonal skills encompassing the ability to interact collegially with a variety of colleagues and levels of staff; ability to use technology in creative ways to solve problems and create efficiencies; demonstrated ability to promote teamwork, equality, and inclusiveness.
Commitment to diversity and inclusion and developing a nurturing welcoming environment for staff of all backgrounds
Special knowledge, skills, and abilities:
Understanding of integrated library management systems, knowledge of metadata standards, rules and tools, strong data and analytical skills, budgetary knowledge
Classified Title: Library Services Manager Working Title: Head of Technical Services Role/Level/Range: L/04/LD Starting Salary Range: $71,445 - $98,205 Employee group: Full Time Schedule: Mon - Fri, 37.5week Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: 10000074-Technical Services Personnel area: Libraries
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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