UW Medicine’s IT Services department is looking for an outstanding LEAD EPIC ACCESS APPLICATIONS ANALYST to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account!
Dependent Care Assistance program!
On-site childcare centers and other caregiving resources!
Life and Accidental Death and Dismemberment insurance!
Long Term Disability insurance!
Transportation Services Program that includes U-PASS options and other parking services!
Tuition Exemption program at the UW and other higher education institutions across the state)!
Housing resources and home buying options!
Engagement and Wellness programs!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits, eligibility and more, please click here.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In collaboration with UW Medicine IT Services (‘ITS’), the primary focus of the Lead Epic Access Applications Analyst position is to closely collaborate with other applications team members and UW Medicine customers to provide a service oriented, cross-functional, knowledgeable, single point of technical leadership for application tools and workflows. This position holds the primary expertise and responsibility for analyzing customer business and technical requirements and issues, recommending solutions, designing, building, testing, and implementing enhancements to meet functional requirements, providing production support and ongoing system troubleshooting, maintenance, monitoring, and training, managing projects, processes, and documentation to support customer needs, and team guidance and support.
Responsibilities include: Customer Relationships and Requirements (20%)
Responsible for ensuring service requests are completed in a timely manner and to the satisfaction of the customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.
Create and maintain a strong, positive, service-oriented relationship with internal and external customers, including meeting Service Level Agreements.
Translate business requirements into functional requirements in the definition of application interface components, reports, and processes.
Lead analyst team in their support of new users during their go-live phase.
Project and Process Management (20%)
Prioritize tasks with guidance from designated lead, supervisor, or project manager.
Track detail status of each task and work with project managers, leadership, and Application Manager to resolve issues around initial resource estimates.
Provide regular status updates to project managers, leaders, customers, and stakeholders on progress and obstacles.
Lead small to medium projects and larger project sub-components that may include cross-functional teams.
Application Design, Build, and Implementation (15%)
Identify improvement opportunities through analysis.
Provide consistent and timely IT service deliverables using thorough analysis and thoughtful application of technologies.
Work with other analysts, developers, customers, and vendors to elicit, analyze, and document requirements.
Research, troubleshoot and perform detailed analysis on customer inquiries and anomalies to support issue resolution and decision making.
Documentation and Reporting (15%)
Evaluate and implement management requests for information to generate reporting requirements.
Design new workflows or application features to support data collection.
Implement reporting solution to meet customers' needs.
Document current and proposed data flows within your primary application, between applications, and other systems and interfaces.
Proactive System Monitoring, Troubleshooting, and Maintenance (10%)
Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements. Work with user groups to provide diagnostic assistance, resolution to questions, and problem direction.
Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
Provide proactive status updates to management, customers, and stakeholders.
Technical Leadership (10%)
Act as liaison between customers and technical organization by planning, conducting, and leading the analysis efforts for new system implementations as well as change control for upgrades and maintenance.
Mentor team members on work assignments, customer service, troubleshooting, problem analysis, and work completion.
Ensure compliance with security and confidentiality requirements.
Application Testing (5%)
Influence and drive quality standards at the end-to-end solution level, including:
Test all scenarios at the end-to-end solution level.
Perform quality reviews and ensure appropriate quality processes and solutions meet customer requirements.
Provide thought leadership across multiple customer groups to ensure that systems and services are designed, and operating to achieve optimal levels of performance, reliability and sustainability.
Other Duties (5%)
Manage external vendor relationships and agreements, including acting as primary contact for daily operations, evaluating possible vendor solutions and systems products, and managing and coordinating system or application upgrades.
Maintain training system, as per training system services level agreement.
Provide internal training communication for IT Services staff regarding billing updates, workflow changes, peer system impact, etc.
What you’ll bring to the table: (minimum requirements)
Bachelor’s Degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field. (Equivalent experience can substitute for degree requirement.)
Currently holds multiple current Epic certifications in relevant functional/business area (Epic Prelude, Cadence, Grand Central, Referrals, anything Access related).
6+ years recent healthcare or IT experience, including:
Demonstrated experience creating strategic and effective product or service plans for customers, with experience developing ongoing customer relationships and anticipating customer needs.
3+ years experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications).
Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation.
Experience coaching and mentoring others to increase professional effectiveness, which may include scheduling work, reviewing completed assignments, prioritizing team work, and overseeing projects.
The successful candidate will also possess:
Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.
Proven outstanding customer service orientation with a history of delivering high quality products on time.
Excellent written and oral communication abilities, including active listening and the ability to convey a positive and professional image in person, on the telephone, and in correspondence.
Ability to analyze and translate complex issues and opportunities into comprehensible ideas and concepts with both technical and non-technical staff, using good judgement based on facts and relationships, while evaluating the impact of change.
Internal motivation to demonstrate initiative, accountability, action orientation and drive for results, with the ability to adapt to change.
Demonstrated project execution skills, getting the right things done on time, applying strategic thinking, organizational agility, and creativity.
A strong desire to continuously seek improvement and share feedback and knowledge.
Strong interpersonal skills with the ability to work effectively with a diversity of personalities while forging effective partnerships.
Flexibility with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Strong organizational, multitasking, and collaboration skills in various work environments including complex, matrix environments with proven attention to detail.
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
Proven ability to establish credibility in an ambiguous environment and proactively collaborate across multiple areas in order to achieve a common business objective.
Decisiveness in resolving business problems, making decisions, and identifying priorities.
Must be able to learn, understand, and apply new technologies.
Ideally, you’ll also have: (desired skills and experience)
Advanced degree (e.g., Master’s, Doctorate, etc.)
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
An understanding of departmental/clinical operations, workflow, policies, and procedures.
Experience with operational workflow design of clinical software.
What are some of the other tidbits that you might want to know?
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The majority of work is performed during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed. This position includes on-call support during evenings and weekends, on a rotating schedule with team members.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate clearly in English, both verbally and in writing.
This advertised job posting may not include the complete official job description for the role.
Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.
Who are we and what do we do? UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
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Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.