Titan Link, in partnership with community agencies of Guilford County, works to improve the financial self-sufficiency, academic program completion, and ultimately the quality of life for Guilford Technical Community College students. This is accomplished by providing a supportive resource-rich environment where individuals can obtain academic supports, employment and career advancement opportunities, income supports, and coaching. Using an integrated approach, Titan Link leads students in reaching comprehensive benchmarks of social, physical, and economic well-being. The Titan Link Emergency Needs Assistant facilitates the daily operation of a Titan Link office, enforces and abides by Titan Link policies and procedures, communicates with a variety of college constituents, and creates an inclusive, professional, and learner-centered environment in order to enhance student success.
High school diploma or GED
Associate degree or higher in social work, human services, or closely related field
Experience with record keeping
6-months customer service experience
Experience with Microsoft Word and Excel
Experience working with diverse populations
Greater than 6 months of experience in customer service, especially front desk or reception
Previous work experience in a post-secondary institution
Experience with using learning management systems (e.g., Moodle, Blackboard) and software to track academic or other support services (e.g., Navigate, Single Stop)
Experience working with first generation college students and students from under-represented populations
Internal Number: 4598
About Guilford Technical Community College
Guilford Technical Community College offers more than 80 programs of study and continues to support success through innovative education, training and partnerships. The college offers associate degrees, diplomas and certificates as well as noncredit courses in professional development, personal enrichment, job training, career development and basic education. As the third largest of 58 community colleges in the North Carolina Community College System, GTCC serves more than 40,000 students annually from its Jamestown, Greensboro, High Point, Aviation and Donald W. Cameron campuses as well as its Small Business Center in Greensboro and High Point.