The Refund Specialist is responsible for the processing of refunds and the resolution of credit balances. This position will analyze the EPIC billing system to assure accuracy of payment posting and third party reimbursement. Credits will be appropriately investigated and processed following proper accounting methods and established procedures. The Refund/Credit Balance Specialist will interact with physicians, administration, clinical, accounting and PBS personnel to resolve credit balance issues. Strict confidentiality of patient information, including charges, treatment plans and diagnosis will be maintained.
Specific Duties & Responsibilities
Responsible for the processing of refunds and resolving credit balances.
Prepares check requests via EPIC and SAP System for accounts payable department.
Exchanges information with individuals outside the assigned department or institution.
Ability to research and answers refund questions.
Responsible for the reconciliation of refunds and wire transfers to the EPIC billing system and the university revenue accounts.
Interacts closely with the Reconciliation and Payments staff when credit balance problems occur.
Accurately maintains online Refund Distribution Sheets.
Assists with payment posting and month-end closing.
All governmental refunds must be processed in thirty days or a comment placed in EPIC on the invoice.
Verify accuracy of refund checks and posts refund debit to the EPIC system.
Researches and resolves
Internal Number: 53918-en_US
About Johns Hopkins University
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.