The George Mason University Freedom Aquatic and Fitness Center, located on the Science and Technology campus in Manassas, VA, invites applications for a part-time Customer Service Shift Supervisor to help carry out the center's mission to support the fitness and recreation goals of a health-conscious community. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
As the Customer Service Shift Supervisor, the successful candidate will play a key role in providing stellar customer service to the center's members by supervising the customer service desk operations during the shift. This includes:
Modeling and monitoring appropriate behavior for staff;
Ensuring that members feel welcome and making sure that they are correctly directed to their appropriate activity;
Providing a positive customer service experience by training the staff to listen attentively to member needs and concerns;
Responsible for answering questions accurately and offering pleasant assistance (in-person and via telephone);
Responsible for maintaining the safety of our members and team;
Guaranteeing that staff follows procedures pertaining to emergency and security matters.
The center is looking for a leader who will become knowledgeable about membership options, program offerings, products and services to create customer value and a proper fit for their needs. This includes:
Experience in maintaining accuracy and proficiency in processing cash, check and credit transactions (including daily balancing, close-out procedures and reporting);
Extensive customer service experience and the ability to function effectively in a hectic work environment with frequent interruptions.
Excellent supervisory and organizational skills to ensure effective and appropriate communication of large volumes of information in a busy environment;
Demonstrated experience working in a customer service environment in a public safety/service, retail, health, fitness and/or recreation field.
Shift schedule: days and hours negotiable
This position is subject to a criminal background investigation including a credit check. Employment is contingent upon the successful completion of this process.
Salary: $12.00 per hour
Location: Prince William, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
For full consideration, applicants must apply for position number WG5766 at http://jobs.gmu.edu/, complete and submit the online application, and upload a resume.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Internal Number: 50000
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.