We are seeking student focused, connection building, and compassionate problem solvers to join our team as Student Services Advisors. An advisor works closely with potential and currently enrolled students to identify career pathways in academic and workforce programs that match their interests and skills. The advisor serves as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully. Advisors will work with a student population that reflects the diversity of Virginia, with more than 40 percent of current students coming from racially and ethnically diverse backgrounds. Knowledge and understanding of specific needs of underserved populations and a commitment to helping these individuals attain educational success are critical responsibilities for this role. The work of an advisor is proactive and designed to assist the student to the completion of a credential or degree. This includes communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary. Advisors will utilize a variety of technology solutions in addition in-person interactions to connect with students. The ability to utilize and learn new technology and the willingness to work in different environments is essential. The successful candidate must be caring, organized, communicative, and flexible. The Advisor 's primary role will be onboarding and supporting students in G3 (Get Skilled, Get a Job, Give Back) credit and noncredit programs. Responsibilities: Assist potential students from the point of inquiry to credential completion * Assist with college application process * Connect students to financial aid resources through the FAFSA and/or FANTIC application and to scholarship opportunities through the college's foundation * Discuss career and educational goals and available pathways with students, including traditional academic degree programs, transfer programs and short-term workforce credential opportunities, including G3 and Fast Forward programs * Assist student with developing and documenting academic and career plans * Ensure the student successfully completes the enrollment process, including course registration Support students through their academic and/or workforce-credentialing journey * Orient students to resources available through the college (food pantry, transportation, etc.) * Provide proactive academic advising and career counseling * Guide students to tutoring and other academic supports as needed * Assist students with barriers that may affect success/retention * Respond to early alerts in case management systems and provide interventions as appropriate, in consultation with faculty members * Provide follow up to ensure students meet benchmarks on pathway to completing credentials or degrees Utilize technology and other resources to connect with students * Utilize case management systems to manage communication campaigns with students, including outreach to potential students as needed * Document interactions with students through case management systems * Manage and respond to early alert interventions * Assist students in learning to utilize important registration and advising technology Contribute to the success of student services team * Accurately account for all inquiries and admissions activity * Ensure that all necessary documents and forms are completed accurately and in a timely manner * Keep all required reports current and accurate * Work collaboratively with college faculty and staff in support of student success * Attend all required department meetings and training sessions * Work occasional evening and weekend hours
* Bachelor's degree in a related field * Knowledge of barriers to educational success and a desire to help others reach their educational goals * Experience working with racially, ethnically, economically and age-diverse individuals * Strong interpersonal skills to help engage, provide support to, and motivate students * Excellent customer service skills, including the ability to follow up effectively * Effective oral and written communication skills * Effective problem-solving skills * Excellent organizational skills * Proficiency in use of technology, such as Microsoft Office and Google docs * Demonstrated ability to work effectively both independently and as part of a team * Desire to learn and grow as professional needs arise
Internal Number: 33232
About New River Community College
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.