This position works in in the capacity of Certified Medical Assistant (CMA) and Patient Service Coordinator (PSC) as a dual role with duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. This position functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The CMA/PSC must demonstrate competency in all skills related to the performance of patient care. The CMA/PSC maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The CMA/PSC demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area. The selected candidate will report to the Ambulatory Services Manager and/or Assistant Administrator for the Department of Medicine Physical Medicine and Rehabilitation.
Specific Duties & Responsibilities:
Collects patient information at intake.
Uses automated systems to expedite patient scheduling, pre-registration, check-in and check-out.
Consistently and accurately coordinates appropriate patient visits between various departments according to departmental guidelines.
Contacts insurance company via telephone according to department guidelines when necessary to obtain referrals/authorization etc. Accurately verifies referral and authorization information and enters into computer system according to departmental guidelines
Collects all co-pays, coinsurances or outstanding balances at the time of service. Reconciles daily receipts for review. Informs patients of costs of care being provided, and guides them to appropriate resources for further information, or assistance.
Assists with answering/triaging various in-basket tasks such as patient messages, appointment information and staff messages.
Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages and directing patient flow.
Answers phones and provides routine information to callers. Sends medical questionnaire forms to patients to obtain missing information when necessary.
Regularly inventory's office equipment and supplies and follows department guidelines regarding ordering
Performs chart review prior to clinic visit to obtain historical data.
Obtains and records in the electronic medical record (EPIC), medical history, chief complaint, and vital signs to include: temperature, pulse, respiration, blood pressure, weight and height Obtains additional data from patient and significant other based on initial data collection. Reports abnormal findings to the provider in a timely manner.
Assists patients to exam room and prepares patients for examination. Identifies patients with special needs.
Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
Confirms and clarifies written orders prior to implementation of delegated tasks.
Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures.
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
Appropriately obtains and manages clinic collect lab specimens per the EPIC process.
Recognizes emergency situations and implements emergency procedures according to clinic guidelines.
Identifies patient's need for additional information, and refers to appropriate healthcare resources. In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
Problem solves obstacles to throughput process and notifies manager and patients of wait time. Identifies opportunities for performance improvement and provides input for the development of solutions.
Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, linens, nourishment, forms and equipment.
Performs preventative maintenance for clinical equipment to ensure proper performance. Reports findings to appropriate person or arranges for repairs as required.
Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. Additional Responsibilities:
Identifies and uses a variety of resources to validate patient care decisions. Age Specific Care: Demonstrates the knowledge and skill necessary to provide care or service based on physical, psycho social, educational, safety, and related criteria appropriate to the age of the patients served in assigned service area. The required skills and knowledge may be gained through education training or experience. Neonate Adult: 18—64 years of age, Pediatric/Adolescent: Under 18 Geriatric 65 and older supports.
Performs duties in a manner that is consistent with the Johns Hopkins Medicine core values and the language of caring habits.
Attends mandatory departmental meetings, hospital in-services, and continuing education programs to keep informed of new developments affecting hospital and departmental initiatives and his/her area of expertise.
Participates on Continuous Improvement Teams as required. Performs tasks necessary for maintenance and improvement of his/her functional area within the department.
Maintains effective, timely lines of communication with his/her supervisor and co-workers.
Maintains acceptable attendance and punctuality in order to maximize his/her contribution to the organization in accordance with Johns Hopkins Medicine policy.
Makes recommendations for changes in the current departmental systems and processes and contributes ideas and suggestions for solutions to the current system problems.
Responds to urgent, impromptu and unplanned situations by assessing their level of importance, instituting appropriate action and informing appropriate management. Prepares incident/occurrence reports as necessary.
Communicates decisions to appropriate management.
Prioritizes daily tasks and assignments appropriately.
Excellence & Discovery – Be the best.
Commit to exceptional quality and service. Create an outstanding customer experience. Listen carefully, check for understanding and clarify. Maintain a high level of knowledge related to areas of expertise. Inspire others to maintain a customer, patient and family centered environment (clean, quiet and clutter-free). Anticipate and exceed customer/patient needs. Explain actions, why action is being taken, what they can expect, and how long it will take. Find a way to say
Internal Number: 53500-en_US
About Johns Hopkins University
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.