In accordance with institutional policies and standards, responsible for one or more of the following: administration, configuration, scripting, maintenance, performance, implementation, security and support of various departmental and components of enterprise wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Under guidance conducts systems performance evaluations, monitoring, patch management and security evaluations. Within the scope of the job, analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services that meet those needs. Contributes to the efficient and cost-effective maintenance of systems environments.
Typically works under guidance and direction. Once priorities are set, perform tasks independently with regular process updates. Responsible for segments of the life-cycle of small to large projects. Technical complexity is typically entry level. Demonstrate ability in technology and/or understanding of the basic business/clinical/education process. Build and maintain peer relationships through positive interactions. Demonstrates ability to provide good customer service. Small projects typically are applications/systems with up to 20 concurrent users. Outage impact is limited to scope of immediate users and application. Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems. Projects often require interaction with various departments and teams both within and out the department.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
SYSTEMS ANALYSIS/DESIGN (ENVIRONMENT/PLATFORM)
With guidance and direction, design simple business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
Design simple solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
Participates in the selection of infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.
INSTALL AND CONFIGURE
Install and configure basic server hardware and operating systems by following technical documentation to provide a working product.
Evaluate, implement, and monitor appropriate basic software and hardware solutions by using best practices for the environment to ensure system integrity.
Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.
MAINTAIN AND TROUBLESHOOT
Provide basic server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
Develop basic scripts and solutions by using departmental standards to automate systems management.
With guidance and direction, perform basic system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
Generate and maintain periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents and take corrective actions. Participates in determining root cause.
Monitor changes and resolve routine incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
PROJECT COLLABORATION AND LIFECYCLE PARTICIPATION
With guidance and direction, implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.
Participate in the evaluation of vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
Participate with vendors, consultants, and internal groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.
Participate in scheduled project team meetings by attending all meeting to provide input to the project team.
Create and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Contribute to the development of test scenarios.
Bachelor's degree in a related field required.
One (1) year of related experience is required.
Additional related experience may substitute for required education and additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 18 graduate degree credits may substitute for 1 year of experience.Additional related experience may substitute for required education. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Knowledge in the assigned IT environments.
Special Knowledge, Skills, and Abilities:
Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
Must demonstrate critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality
Must demonstrate exemplary customer service skills.
Classified title: Systems Administrator
Working title: Systems Administrator
Role/Level/Range: ATP 37.5/E/03/PC
Starting Salary Range: $50,700.00 - $69,780.00 (commensurate with experience)
Employee group: Fulltime
Employee Status: Exempt
Schedule: Monday-Friday –8:00am-5:30pm 37.5hrs/Wk – Occasional telecommuting; eligible for 1 WFH day after 6 months of employment and 2 WFH days after one year of employment.
Location: Mount Washington Campus – Baltimore, MD
Department name: 10000022-IT@JH Engineering Services
Personnel area (School): UA – University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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