The Benefits Administrator is responsible for evaluating and answering escalated and complex benefits related inquires and requests inclusive but not limited to, health and welfare plans, retirement plans, recognition plans and wellness. Ensures effective execution of Benefits transactions to support both the employee and the Benefits Center of Excellence within agreed upon service level.
Responds and resolves escalated issues relating to benefits, which include, but not limited to health and welfare plans, retirement, leaves of absence, COBRA, QMCSOs, Employee Assistance Program, Wellness and Tuition Reimbursement. Uses knowledge of plan terms, regulatory and compliance requirements to determine resolution or course of action.
Support/process transactions related to Qualifying Life Event changes, retiree enrollment and creditable coverage letters.
Audits and processes premium billing leave of absence premiums, retiree premiums and monthly invoices.
Interfaces with employees at all levels of the organization and provides customer service when answering benefit inquiries, and communicating via phone, email, or case management system to resolve employee inquiries or determine the need for advanced or escalated support and care.
Researches and resolves any benefit issues reported by the customer and escalates as necessary.
Must exercise extreme care and diligence to comply with all employment, healthcare, privacy, confidentiality and other applicable laws and regulations ensuring that such information is kept strictly confidential, both within and outside the company.
High School Diploma/GED.
Associate Degree in HR, Management, Business or similar field preferred.
Minimum of 5 years of experience in an administrative role within a Benefits Department with strong knowledge of health and welfare plans, retirement plans, COBRA, and leave of absence.
Experience working in a HR service center or call center preferred.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.