Under immediate supervision, is responsible for registration of patients and processing/resolution of registration reports and edits.
Greets and assists visitors and patients; obtains initial patient information, including demographic and insurance information; reviews and maintains patient data; performs time of service payment collection and posting.
Verifies patient account information through automated processes, registration interfaces, patient contact, or payer contact.
Identifies issues/trends with payers; investigates and corrects errors; researches missing or incorrect account information; appropriately updates account activity, including accounts receivable invoices.
Maintains medical and insurance referral records; examines and resolves patient referral issues.
Resolves registration and claim edits and completes registration reports (differences, fatal, etc.) to accommodate processing of charge entry and claim submissions.
Investigates and resolves issues with accounts.
Performs other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of various insurance requirements and medical terminology
Verbal and written communication skills
Strong interpersonal/human relations skills
Ability to maintain a positive attitude in the workplace
Display excellent customer service at all times with both internal and external
Ability to approach problems/decisions analytically
Ability to maintain acceptable production and quality assurance standards
according to department policy
Ability to maintain confidentiality
Ability to operate computer
High School Diploma or equivalent; supplemented with one to three (1-3) years of related experience.
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.