The Clinic Manager oversees the operations of Cardiology at Green Spring Station (GSS), under the guidance of the Administrative Manager. This position has operations management and financial responsibility and works collaboratively with the Division leadership team to meet clinical practice goals and objectives.
The Clinic Manger proactively assesses and implements appropriate processes to ensure that all facets of clinic practice management are effectively addressed. This may include: scheduling efficiency, complete and accurate registration, insurance referral and preauthorization requirements, patient relations and satisfaction, clinical regulatory compliance, and program marketing for all departments/service lines operating within the GSS Cardiology clinic.
The Clinic Manager will work closely with the Administrative Manager to prepare financial reports and clinical budgets. The CM will work with the Division’s HR Generalist and the Medical Office Supervisor to train and oversee administrative and office support staff. The ability to work in a team environment is essential to this position.
Specific Duties & Responsibilities
• Responsible for the day to day clinical operations of Cardiology at GSS. Assures that the clinics are appropriately staffed to meet the operational needs. Works with administrative and physician leadership to establish policies and procedures where changes are needed.
• Conduct monthly administrative staff meetings
• Resolves scheduling conflicts, monitors room utilization, and maintains clinic patient flow at GSS.
• Will coordinate the hiring, training, supervision, discipline, and all other related staff performance issues along with the division’s human resources representative.
• Ensure that all personnel and faculty have fulfilled requirements set forth by external regulatory agencies or internal regulatory bodies (e.g, systems training, risk management).
• Educate providers and clinic staff regarding third party payer requirements, managed care contracts, and billing/documentation requirements.
• Provides monthly ambulatory clinic practice reports, by site, provider and sub-specialty, to Divisional Leadership. Reports to include access, volumes, show rates, provider cancellations and other selected metrics to assess outpatient activity by provider compared to prior fiscal year.
• Monitor Patient Satisfaction for the outpatient clinic practices.
• Conducts patient interviews regarding service concerns including staff interactions, clinic fees, billing problems, and insurance requirements, clinic policies, and provider interactions.
• Develop, maintain, and update the Division’s Clinic Operations Manual in conjunction with the Department of Medicine operations policy. Ensure that the division’s clinic practices conform to applicable policies and procedures of Johns Hopkins Hospital (JHH) and Johns Hopkins University Clinical Practice Association (CPA).
• Ensure that the ambulatory clinic sites comply with the standards or requirements of The Joint Commission, Center for Medicare and Medicaid Services, and other regulatory agencies. Work with the JHH Regulatory Affairs Office, JHHS Compliance Office, JHU CPA, and Office of Billing Quality Assurance as needed to clarify and address requirements.
• Participate in the implementation of system capabilities to support registration, scheduling, billing, medical records, and communication to referring physicians.
• Manages patient complaints from a scheduling and clinical operations perspective, investigating all perspectives of situations and providing formal feedback to the Assistant Administrator. Implements corrective actions, as indicated, to ensure that the problems are not replicated. Ensure that staff and/or providers are informed of appropriate future actions. Coordinates as needed with Patient Relations.
• Monitors monthly expenditure statements for budgets and prepares documents required to maintain balanced accounts for review and approval by the Assistant Administrator. Assists in the development of the annual clinical operating budget.
• Attends JHM Practice Management Meetings each month. Participates in other JHM work groups and/or committees as related to clinic operations.
• Interface with the Division’s Communications Specialist to update and maintain clinical web pages
• Approval all vacation and sick requests and coordinate vacation schedules among the PSCs. Ensure compliance with HR issues, i.e. E210 Compliance, Effort Reporting, Weather Emergency Responsibilities, HIPPA Certifications, COG training, EPR Recertification, etc.
• Seek to streamline and improve current business practices by partnering with Access Services, DOM and Cardiology Administration.
• Other duties as assigned.
Minimum Qualifications (Required)
Bachelor's degree required.
Three (3) years related experience.
Previous supervisory experience required.
Requires an understanding of changing reimbursement policies and third party reimbursement. Additional education may be substituted for years of related experience. Additional experience may be substituted for years of education.* JHU Equivalency Formula:18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
Preferred Qualifications Bachelor’s Degree in Business Administration or Health Care Management or related discipline required.
Three years of related experience required. Requires an understanding of changing reimbursement policies and third party reimbursement. Previous supervisory experience required.
Classified Title: Clinic Manager Working Title: Clinic Manager Role/Level/Range: ATO 37.5/03/OG Starting Salary Range: $46,987 - $64,657/Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday/ 37.50 hrs per week Exempt Status: Exempt Location: 24-MD:JH at Greenspring Station Department name: 10002805-SOM DOM Cardiology Personnel area: School of Medicine
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