Research - Laboratory/Non-Laboratory, Staff/Administrative
Johns Hopkins University Centers for Civic Impact is hiring a Product Manager to support the development of strategy, communications, and vision for its newly launched Bloomberg Cities Network. The Product Manager will serve critical strategic functions on the team responsible for the development of the Network -- determining how the website and its online communities are grown and clearly communicating its objectives and plans to a diverse set of stakeholders both inside and outside the University.
Our selected candidate must have a proven track record of keeping numerous, rapidly changing projects and people working toward a common organizational goal and be proficient in balancing the needs of multiple audiences. We are seeking a Product Manager with expert communication skills who is able to gather and solicit feedback with expertise in interpersonal relationships, active listening, and empathy.
The Product Manager is a strong collaborator who helps define the vision for the Network, sets goals, and drives meaningful impact. Our ideal candidate can quickly become a point of contact for the site, who will prioritize its continuously evolving demand, favoring simple solutions whenever they are available.
This position reports to the Director of Communications.
Specific Duties & Responsibilities
Collaboration & Coordination (40%)
Collaborate and coordinate with a diverse group of stakeholders, including various Johns Hopkins centers, other university and NGO partners, and crucially, Bloomberg Philanthropies
Engage closely and routinely with the internal technology team and external tech vendors to help determine the best technical implementation/design while balancing time-to-market needs
Partner with cross-functional teams and external partners to design, build, launch, and market functionality, capabilities, and content
Define and proactively monitor key performance metrics to support and inform product decisions and clearly communicate these to stakeholders
Engage in active problem solving with the communications, technology, and monitoring teams to determine trends and root causes
Collaborate with technical, knowledge management, analytical, editorial/communications, and administrative teams to ensure the timely and accurate development of the Bloomberg Cities Network and its materials
Provide analysis and background which provides high-level decision makers of potential product tradeoff decisions taking into consideration business opportunities, user experience, press demands, level of effort for internal teams and vendors, and the complexity of these solutions
Partner with organizations to promote the adoption of the Bloomberg Cities Network as a source of best practices and cutting edge research
Strategic Planning (30%)
Manage a product roadmap that may include defining user personas and journeys maps, in an agile, iterative fashion
Define product requirements that result in the successful execution of Network initiatives
Support the scoping and definition of new editorial content, resources, visualizations, analysis, and other products based on user needs and the availability of reliable data, prevailing research, relevance to the public, and use cases
Participate in planning sessions with website development, technical, and data science teams
Identify opportunities to improve the product and manage KPIs
Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making
Other duties (10%)
Understand the availability of data and research necessary to power editorial content and visualizations for the site
Additional duties as assigned
Bachelor's degree in related field.
Five years related experience
Bachelor's or Master's degree in communications, business, or related field
At least four years experience in product management, including oversite of complex network website with evolving online communities
At least six years progressive management experience.
Experience managing cross-functionally with engineering, design, and project management counterparts to deliver high quality products
Special Knowledge, Skills, and Abilities
Strategic approach to problem resolution
Ability to develop and communicate a sound plan
Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external stakeholders
Strong analytical and quantitative skills, including the ability to use data to back up recommendations and drive action
Ability to be decisive in ambiguous situations
Resilient, collaborative, flexible, innovative
A creative, process-driven thinker
Excellent organizational, communication, and interpersonal skills
Knowledge and ability to perform a range of standard and technical assignments to meet time-critical tasks and resolve recurring problems
Commitment to a collegial workplace
Capacity to work independently in a results-oriented environment; being both flexible and detail-oriented
Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities
Special Knowledge, Skills, and Abilities
Level of Independent Decision Making: high level of independent decision making
Existing Staff (2)
Senior Writer WT Content Manager
Sr. Research Program Coordinator WT Bloomberg Cities Hub Program Coordinator
Classified Title: Program Manager Working Title: Product Manager, Bloomberg Cities Network Role/Level/Range: ACRP/04/ME Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday; 8:30am - 5:00pm, Up to 37.5 hrs/ week Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 60006654-KSAS - Centers for Civic Impact Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
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The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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