The Workforce Services Re-Employing Virginia (REV) Coach is responsible for connecting with and assisting individuals who inquire about the REV program at PVCC to support their enrollment and enhance their success. The REV coach will play a key role in bringing new students into PVCC's Workforce Services training programs and providing them with the opportunity to complete training and earn valuable credentials. The REV coach will serve as a recruiter, advisor, and guide for prospective students. The Workforce Services Re-Employing Virginia (REV) Coach will assist interested individuals by providing guidance enrolling in workforce training programs, applying for funding assistance, identifying academic and non-academic needs, and connecting those individuals to resources in a supportive and professional manner. The Workforce Services Re-Employing Virginia (REV) Coach will communicate with students on a regular basis and engage them individually and/or in small groups. The Workforce Services Re-Employing Virginia (REV) Coach will communicate with student services and other college personnel to ensure that students have access to resources and support that will lead to completion of their workforce program. The Workforce Services Re-Employing Virginia (REV) Coach will capture appropriate data on outreach, student communications, and other interactions. *Responsibilities*: * Provide excellent customer service to potential students through consistent and effective outreach and follow-up. * Make outbound calls to prospective students who have expressed an interest. * Connect with potential students to accurately explain program offerings; discuss and advise suitable programs with consideration for the studentâ™s interests, qualifications, and career goals. * Attend all required department meetings and training sessions. * Accurately account for all inquiries and admissions activity associated with all inquiries and complete daily activity reports. * Ensure that all necessary documents and forms are completed accurately and in a timely manner. * Keep all required reports current and accurate. * Work collaboratively with college faculty and staff in support of student success.
* Associate degree or equivalent combination of education and experience. * Strong interpersonal skills to help engage, provide support to, and motivate students. * Excellent customer service skills to include the ability to effectively follow up and follow through. * Effective oral and written communication skills. * Effective problem-solving skills. * Excellent organizational skills. * Proficient in use of Microsoft Office and Google docs. * Demonstrated ability to work effectively both independently as well as part of a team.
Internal Number: 31549
About Piedmont Virginia Community College
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.