The Information Assistant provides general college information and performs a variety of technical services related to admissions, records, financial aid and registration for students, faculty, staff and the general public, who contact the Enrollment Services Center Counter or Call Center. The Information Assistant serves as an intricate part of the college's front door team and provides superior customer service; s/he supports the Enrollment Services goals and objectives.
High school diploma or GED equivalency
Associate degree in office technology or a related field from a regionally accredited post-secondary institution
One year clerical experience.
Experience with data entry/processing (as determined by a GTCC pre-employment skills test)
Experience in a customer service environment
Greater than one year of clerical experience.
Experience working in an educational customer service environment
Experience with an integrated student information system, e.g., Ellucian Datatel, Banner or Jenzabar
Guilford Technical Community College offers more than 80 programs of study and continues to support success through innovative education, training and partnerships. The college offers associate degrees, diplomas and certificates as well as noncredit courses in professional development, personal enrichment, job training, career development and basic education. As the third largest of 58 community colleges in the North Carolina Community College System, GTCC serves more than 40,000 students annually from its Jamestown, Greensboro, High Point, Aviation and Donald W. Cameron campuses as well as its Small Business Center in Greensboro and High Point.